A little help with your order

FAQ’S

Delivery, tracking, returns and larger orders — find the practical details here.

Frequently Asked Questions

Looking for an order update? Have your order number handy when you email us — it helps us find your parcel and get straight to your question.

Shipping times and charges · Refund and return policy

Do you offer international shipping?: Yes. We ship worldwide from Thailand. Orders of US$50 or more after discounts qualify for free shipping. For smaller orders, the shipping charge is shown at checkout. See our shipping policy for delivery and customs details.
How long does shipping take?: We usually prepare and dispatch your order within 1–2 business days. Delivery then takes approximately 7–21 business days, depending on the destination and customs clearance. These are estimates, so please allow for delays in international and local postal handling.
Can I track my order?: Yes. We email you a tracking number after dispatch. Once your parcel reaches your country, your local postal service may also show tracking updates.
The tracking says ‘Delivered,’ but I have not received the package. What should I do?: Check with your household, neighbours or building reception, then contact your local post office or delivery carrier. If you still cannot find it, email support@tapeeteastore.com with your order number and tracking details so we can help investigate.
The tracking info shows my order has not moved for several days. Is it lost?: A gap between tracking updates does not necessarily mean a parcel is lost. Updates can pause during international transit or customs handling. If it is taking longer than the estimated delivery window, or you are concerned, send us your order number and we will help you check.
What couriers do you use?: We dispatch with Thailand Post. Your local postal service usually handles the final delivery in your country.
What is your return policy?: You can request a return within 30 days of delivery for items that are unused, unopened and in their original packaging. Return postage is your responsibility unless we sent a faulty or incorrect item. Read the full refund and return policy before sending anything back.
I have opened and used my item. Can I still return it?: Opened or used items are not eligible for a standard return. If your order arrived damaged or we sent the wrong item, contact us with your order number and photos so we can help.
How do I return an item?: Email support@tapeeteastore.com with your order number and the reason for the return. Please contact us before posting it back so we can provide the return instructions.
Do you offer wholesale pricing for bulk orders?: Yes. Email us with the products and quantities you have in mind, plus your delivery country. We will confirm availability and pricing for your order.
What are the minimum order quantities for wholesale purchases?: Minimum quantities depend on the product and availability. Send us the products you are interested in and we can confirm the current requirements.