We aim to deliver Thailand’s authentic flavors to customers around the world. Here’s what you need to know about our shipping:
International Shipping
- We ship worldwide from our fulfillment facility in Thailand.
- All orders are shipped via registered airmail for security and tracking.
Processing Times
- Orders are processed and shipped within 1–2 business days of purchase.
Estimated Delivery Times
- Delivery typically takes 7 to 21 business days, depending on the destination and customs processing.
- Delays may occur due to customs procedures or unforeseen circumstances beyond our control.
Tracking Your Order
- Once your order has shipped, you will receive a tracking number by email.
- You can use this tracking number to monitor your package online and, after customs clearance, with your local postal service.
Customs, Duties, and Taxes
- International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
Lost or Delayed Shipments
- If your tracking indicates “Delivered” but you have not received your package, check with neighbors, your local post office, or building management.
- For packages delayed in customs or not moving, please allow extra time for processing. Contact us if you need assistance.
Couriers Used
- We use the Thai Postal Service for origin shipping. In your country, your local postal service will handle final delivery.
Questions or Shipping Issues?
For any shipping-related questions or to report a lost/delayed order, contact us at support@tapeeteastore.com.
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